Protecting personal information
The first promise we'd like to make is that WE WILL NOT SHARE YOUR PERSONAL INFORMATION WITH ANYONE. We understand how important information such as your name, credit card #, address, phone #, and email address is to you. We employ powerful, industry-standard 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required.
Shipping to your Address
The only exception to the sharing of your personal info is, of course, when we have to ship product. We share your shipping address and phone number with shippers such as UPS and DHL. This understandably is a must.
We use IP addresses to measure our site traffic and to help provide a relevant shopping experience. Your IP address is not linked to your customer information.
If you come to our site via a link, the location of the referral is captured. This is used to help us know where our customers come from.
This information is captured to help us optimize our site to match the latest technology used by our customers.
Movements through our site
We keep track of pages you visit to help us provide a more effective shopping experience for our customers.
When you purchase online from PromoFrames, we promise to contact you by e-mail or phone to confirm your order and to update you on the status of your order. We will also contact you if we need to respond to your inquiries via e-mail. We may also contact you for promotional memos and coupons for further shopping on our site. You may decline further e-mails of this type if desired.
PromoFrames is committed to providing all customers with a world-class experience. In order to measure how well we are doing and to better understand how we can continually improve our product offerings and our ability to meet your unique requirements, from time-to-time, we may contact you by e-mail and solicit your participation in research. Your participation is voluntary, and you may request to be excluded from future efforts of this kind.
Notifications of changes to our privacy promise
If we materially change how we use your personal information, we promise to notify you by prominently posting notice of the change to this site.
Giving us feedback
Please send us feedback to informing us of your experience or a product suggestion. Any feedback is appreciated as it will show other patrons how we are doing to satisfy customers.
If you want safe-surfing information from the Federal Trade Commission, click here.
Email us at support@PromoFrames.com about privacy or any other questions or concerns you may have.
PromoFrames, LLC and its affiliates (referred to herein as "PromoFrames" or "we") collect information about you when you use our website at www.PromoFrames.com and other websites, applications or other online services that we operate (collectively, the "Services").
2. INFORMATION WE COLLECT
"Personal Information" is information that directly or indirectly identifies you, such as your name, email address and device identifiers.
"Usage Information" is information that, by itself does not individually identify you, such as browser type, operating system, the web pages you viewed and how long you viewed them. PromoFrames generally does not treat Usage Information as Personal Information unless required by applicable law.
We may link together different types of Usage Information or link Usage Information to Personal Information. If linked information directly or indirectly identifies an individual person, then PromoFrames treats the linked information as Personal Information.
- Provide our Services to you: Most of time, the reason we process your information is to perform the contract that you have with us. For example, we use your information to maintain your account.
- Legitimate interests: We use your information when we have legitimate interests in doing so. For example, we analyze users’ behavior to continuously improve Services and for administrative, fraud detection and legal purposes.
- Consent: From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time by contacting us using the information provided below.
3. HOW WE COLLECT INFORMATION
User Provided Information: We collect information that you provide directly to us, such as when you create or modify your account, request customer support or otherwise communicate with us. This information includes (a) your name, postal address, email address and telephone number; (b) username, password and other registration information; (c) transaction-related information, such as when you download or use applications from us or register for the Services; (d) information you provide us when you contact us for help; and (e) other information you choose to provide and enter using the Services.
If you make payments through the Services we may also collect information required for payment processing, such as credit or payment card number, expiration date, cvv number, billing address, company name, and other information required for payment processing ("Payment Information").
Automatically Collected Information: The Services automatically collect information about how you use the Services, such as (i) your mobile device or computer type, including your system and application software; (ii) the type of mobile device or computer you use, the pages and screens you view and how long you viewed them; (iii) your mobile device’s unique device ID; (iv) the IP address of your computer or mobile device; (v) your operating system, traffic data, logs and other communication data; and (vi) metadata and other information associated with other files stored on your device (e.g., photographs, audio and video clips and personal contacts). Some of this automatically collected information is Personal Information.
Information Collected from Third-Party Sources: We may combine information we receive from other sources with information we collect through the Services. For example, (A) if you engage with a third-party site application whose API we use (or who uses our API), we may receive information about you or your connections from such site or application; or (B) if you are referred to us by one of our referral partners, we receive information about you from such referral partner.
4. COOKIES AND OTHER DATA COLLECTION TECHNOLOGY
Cookies are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (i.e., the internet location) from which the cookie originated, the "lifetime" of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie may contain information about your computer, such as user settings, browsing history and activities conducted while using the Services. A web beacon (also called a pixel tag or clear GIF) is a piece of computer code that enables us to monitor user activity and website traffic. To learn more about cookies and web beacons, visit www.allaboutcookies.org.
Data Collection Technology helps us improve your experience of the Services by, for example, storing your password, measuring the success of marketing campaigns, compiling statistics related to use of the Services and helping us analyze technical and navigational information about the Services in order to detect and prevent fraud.
We may use other Data Collection Technology to collect information from the computer or device that you use to access the Services, such as your operating system type, browser type, domain and other system settings, including the language your system uses and the country and time zone in which your computer or device is located.
We also use Google Analytics, which is a Google service that collects aggregate information about use of the Services and reports website trends. Google Analytics does not directly identify individual users. You can learn about Google’s practices and opt out by visiting www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
Your Control of Cookies: Some web browsers, including some mobile web browsers, provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer, tablet or mobile device. You also may be able to reject mobile device identifiers by activating the appropriate setting on your mobile device. Although you are not required to accept cookies or mobile device identifiers, if you block or reject them, you may not have access to all features available through the Services.
Do Not Track Signals: Some web browsers, including Safari, Internet Explorer, Firefox and Chrome, incorporate a "Do Not Track" ("DNT") or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives such DNT signal, the browser can block that website from collecting certain Personal Information. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including PromoFrames, do not respond to DNT signals.
5. HOW WE USE INFORMATION
We may use the information that we collect about you to (a) operate and provide you with the Services; (b) enhance and improve the Services (e.g., by identifying business partners who can provide supplementary services); (c) fulfill any other purpose for which you provide your information; (d) carry out PromoFrames obligations and enforce PromoFrames rights arising under any agreement between PromoFrames and you; (e) notify you when updates to the Services are available; (f) send or facilitate communications between you and other users (e.g., between a driver and fleet operator in connection with your use of certain features of the Services); (g) determine how the Services are used, analyze trends and improve the Services; and (h) to secure and protect the Services and prevent and investigate fraud and other misuses of the Services.
6. HOW WE SHARE INFORMATION
PromoFrames shares your Personal Information as requested by you (e.g., to process payments), for any purpose disclosed by PromoFrames when you provide such information, to fulfill the purpose for which you provide such information, and in order to provide the Services for which you signed up.
PromoFrames may share your information (a) with PromoFrames affiliates and business partners who help us provide, analyze and improve the Services; (b) with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of PromoFrames assets; (c) to comply with any court order, law or legal process, including to respond to any governmental or regulatory request; (d) to carry out PromoFrames obligations and enforce PromoFrames rights arising under any agreement between PromoFrames and you; and (e) if PromoFrames believes disclosure is necessary to protect the rights, property or safety of PromoFrames, our customers or others. Additionally, we may share your information with companies that are conducting marketing and advertising to benefit PromoFrames. These third party companies may use your contact information for communications and marketing purposes that support our activities. You are under no obligation to respond and the companies are restricted from using your contact information for any other purpose.
PromoFrames may disclose Usage Information without restriction.
7. YOUR CHOICES ABOUT INFORMATION
You can stop collection of information by of the Services by ceasing to use such Services.
If you would like to review, correct, update or delete Personal Information that you have previously provided to us or if you would like to suppress, restrict or receive an electronic copy of your Personal Information (if these rights are provided to you by applicable law), please contact us via email at firstname.lastname@example.org.
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database and any other limitations you would like to put on our use of your Personal Information. For your protection, we only fulfill requests when received from the email address associated with your account. We may need to verify your identity before fulfilling your request.
Please note that we often need to retain certain information for record keeping purposes and/or to complete any transaction that you began prior to requesting a change or deletion. We also may not allow you to review certain data for legal, security or other reasons.
- the length of time we have an ongoing relationship with you and provide Services to you (e.g., for as long as you have an account with us or keep using the Services);
- whether there is a legal obligation to which we are subject (e.g., certain laws require us to keep records of your transactions for a certain period of time before we can delete them);
- whether retention is advisable considering our legal position (e.g., for statutes of limitations, litigation or regulatory investigations).
Notice to California Residents: California Civil Code Section 1798.83 permits individual California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at email@example.com. Please note, however, that PromoFrames does not disclose Personal Information to third parties for their direct marketing purposes.
8. SECURITY OF YOUR INFORMATION
We are concerned about safeguarding your information. We use physical, technical, and organizational safeguards intended to protect information that we process and maintain. Unfortunately, however, no system or online transmission of information is completely secure. We cannot guarantee the security of information transmitted to or through the Services. Any transmission is at your own risk and we expect that you will use appropriate security measures to protect your information.
You are responsible for maintaining the security of any password or other form of authentication involved in obtaining access to password-protected or secure areas of the Services. Access to the Services through your credentials will be treated as authorized by you. Unauthorized access to password-protected or secure areas is prohibited and may lead to criminal prosecution. We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security.
If you believe that information you provided to us is no longer secure, please notify us immediately using the contact information provided below.
9. LINKS TO OTHER WEBSITES AND SERVICES
11. CHILDREN’S PRIVACY
The Services are not directed to or intended for use by minors. Consistent with the requirements of the U.S. Children’s Online Privacy Protection Act, if we learn that we have received any information directly from a child under age 13 without his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Services.
12. NOTICE TO INTERNATIONAL VISITORS
13. CONTACT US
If you have any questions regarding privacy while using the Services or have questions about our practices, please contact us via email at firstname.lastname@example.org